Payment Policy

Accepted Payment Methods

Victoria & Violet accepts the following payment methods at checkout:

• Shop Pay
• Apple Pay
• Google Pay
• Credit and debit cards: Visa, Mastercard and American Express

All prices on our website are in Australian dollars (AUD).

Payment Security

All payments are processed securely over an encrypted (HTTPS) connection. We never see or store your full card number.

Refunds

Approved refunds are returned to your original payment method within 10 business days of receiving your returned item. See our Return & Refund Policy.

For delivery costs and times, please see our Shipping Policy.

Contact Information

Store Name: Victoria & Violet

Company Name: DEEVEE CAPITAL LTD

Company Number: 16156916

Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom

Email: info@victoria-violet.com

Phone: +61 3 6736 1944

Customer Support Hours (Sydney time, AEST/AEDT):

• Monday to Friday: 09:00–17:00
• Saturday and Sunday: Closed

We aim to respond within 24 business hours. Saturdays, Sundays and Australian national public holidays don't count, so a message sent on Friday at 4 p.m. will be answered by Monday at 4 p.m.