Terms of Service
OVERVIEW
Welcome to Victoria & Violet! The terms “we”, “us” and “our” refer to Victoria & Violet. Victoria & Violet operates this online store and website, including all related information, content, features, tools, products and services to provide you with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights and responsibilities.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your place of residence or that you have the necessary permission to allow any minor dependants under your care to use the Services on devices you own or manage.
To use our Services, browse our store or purchase our products, you may be asked to provide information such as your email address, billing details, payment information and shipping address. You agree that all information you provide is accurate, current and complete and that you have the right to provide it.
You are responsible for maintaining the security of your account credentials and for all activity conducted through your account. You must not transfer, sell, assign or license your account to another person without our permission.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display our products as accurately as possible, including their colours, images, descriptions and other details. However, colours and product appearances may vary depending on your device, screen settings and configuration.
We do not guarantee that the appearance of products on your screen will exactly match the products you receive.
Product descriptions, prices and availability may change from time to time without prior notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region or jurisdiction, where permitted by law.
Nothing in these Terms excludes any rights or guarantees that cannot be excluded under applicable consumer protection laws.
SECTION 3 – ORDERS
When you place an order through our store, you make an offer to purchase the selected products. Victoria & Violet reserves the right to accept or decline an order where permitted by law.
Your order is accepted when we confirm its acceptance. Payment must be received and processed before an order can be accepted and fulfilled.
Orders can be changed or cancelled before they are dispatched. Once an order has been dispatched it can't be cancelled, but you can return it under our Return & Refund Policy.
If we cannot accept, modify or cancel an order, we will make reasonable efforts to notify you using the contact details provided with your order.
Purchases are subject to our Return & Refund Policy.
You confirm that purchases are intended for personal or household use and not for unauthorised commercial resale.
SECTION 4 – PRICES AND BILLING
All prices are displayed in Australian dollars (AUD), unless otherwise stated.
Prices, discounts and promotions may change without notice. The price charged for a product will be the price displayed when your order is placed and confirmed, subject to any applicable correction of pricing errors permitted by law.
Shipping charges, taxes, customs duties and other applicable charges will be displayed or communicated where relevant before you complete your purchase.
Prices on our website may differ from prices offered by third-party retailers or other sellers.
Promotional offers may be subject to separate terms and conditions. If promotional terms conflict with these Terms of Service, the specific promotional terms will apply to the extent of the conflict.
You agree to provide accurate and complete billing, payment and account information for all purchases. You must promptly update your details when necessary so that we can process your transactions and contact you regarding your order.
By submitting payment information, you confirm that you are authorised to use the selected payment method and agree to pay the applicable purchase price and any disclosed charges.
SECTION 5 – SHIPPING AND DELIVERY
We aim to process and deliver orders within the timeframes communicated on our website and in our Shipping Policy.
Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, weather conditions, operational disruptions or other circumstances beyond our reasonable control.
If a delivery is delayed, we will make reasonable efforts to assist you where appropriate.
Nothing in these Terms limits your rights under applicable consumer protection laws regarding products that are lost, damaged or not delivered as agreed.
For further information about delivery timeframes, shipping charges and order fulfilment, please refer to our Shipping Policy.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including trademarks, logos, text, images, graphics, product descriptions, videos, audio, website design and the selection and arrangement of website content, are owned by Victoria & Violet, its licensors or other respective rights holders and are protected by applicable intellectual property laws.
You may use our Services for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download or commercially exploit any material from our Services without prior written permission, except where permitted by law.
Nothing in these Terms grants you a licence or other rights to use our intellectual property or the intellectual property of Shopify or any third party.
Victoria & Violet's name, logos, product names, designs and slogans may be protected trademarks. You must not use them without prior written permission.
Shopify's name, logo and other trademarks belong to Shopify. All other names and marks appearing on our Services belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
Our Services may provide access to tools and features offered by third parties. We do not necessarily monitor or control these tools.
Third-party tools are provided on an “as is” and “as available” basis, subject to the applicable provider's terms and conditions.
Your use of optional third-party tools is at your own discretion. You should review the relevant provider's terms and policies before using them.
We may introduce new features, tools and resources through our Services from time to time. These will also be subject to these Terms of Service unless otherwise stated.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to third-party websites or services that we do not own or control.
We are not responsible for the content, accuracy, policies or practices of third-party websites. Accessing external websites is at your own discretion and risk.
Before making a purchase or sharing information with a third party, you should review its terms, privacy practices and other applicable policies.
Questions, complaints or concerns regarding third-party products and services should be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
Victoria & Violet is powered by Shopify, which enables us to provide our Services. However, purchases made through our store are transactions between you and Victoria & Violet.
To the extent permitted by law, Shopify is not responsible for individual transactions between you and Victoria & Violet, including issues relating to products purchased through our store.
Nothing in this section excludes or limits any rights or remedies you may have under applicable law.
SECTION 10 – PRIVACY POLICY
Personal information collected through our Services is handled in accordance with our Privacy Policy.
Because our store is hosted by Shopify, Shopify also collects and processes certain information about your access to and use of our Services to provide and improve its platform.
Information you submit through our store may be shared with Shopify and third-party service providers where necessary to process orders, accept payments, arrange delivery, provide customer support or otherwise operate our Services.
Some service providers may process information outside your country of residence. Please refer to our Privacy Policy for further information about how personal information is collected, used, stored and disclosed.
By using our Services, you acknowledge that you have read our Privacy Policy.
SECTION 11 – FEEDBACK
If you submit or share reviews, suggestions, comments, ideas or other feedback with us (“Feedback”), you grant us permission to use that Feedback to operate, improve and promote our Services, subject to applicable law and our Privacy Policy.
You confirm that you have the necessary rights to submit the Feedback and that it does not infringe the rights of another person or violate any applicable law.
You must not submit Feedback that is unlawful, misleading, abusive, defamatory, discriminatory, obscene, infringing or otherwise inappropriate.
We may, but are not required to, review, moderate or remove Feedback that violates these Terms or applicable law.
You remain responsible for the Feedback you submit. We do not endorse every opinion expressed in customer reviews or other user-generated content.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates or product availability.
We reserve the right to correct errors, update information and make changes to our Services where permitted by law.
If an error affects an order you have placed, we will take appropriate steps to address the issue in accordance with applicable law, including contacting you where necessary.
Nothing in this section allows us to disregard your statutory consumer rights.
SECTION 13 – PROHIBITED USES
You may use our Services only for lawful purposes. You must not use our Services:
- For any unlawful, fraudulent or malicious purpose.
- To violate applicable laws or regulations.
- To infringe our intellectual property rights or those of others.
- To harass, threaten, abuse, defame or harm another person.
- To submit false, misleading or deceptive information.
- To distribute spam or unauthorised promotional material.
- To impersonate another person or misrepresent your identity.
- To upload or transmit viruses, malicious code or other harmful material.
- To collect or misuse another person's personal information without authorisation.
- To interfere with, circumvent or compromise the security or operation of our Services.
You must not reproduce, copy, resell or commercially exploit any part of our Services without our written permission, except where permitted by law.
We may suspend or terminate access to our Services where we reasonably believe that these Terms have been violated, subject to applicable law.
SECTION 14 – TERMINATION
We may suspend or terminate your access to our Services, in whole or in part, where permitted by law and where there is a legitimate reason to do so.
Termination does not affect any rights or obligations that arose before termination, including outstanding payment obligations where applicable.
Provisions that by their nature should continue after termination will remain in effect, including those relating to intellectual property, feedback, disclaimers, liability, indemnification, privacy and governing law, to the extent permitted by law.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information provided through our Services is intended for general informational purposes. While we make reasonable efforts to keep our website information accurate and up to date, we do not guarantee that all information will always be complete, accurate or free from errors.
To the extent permitted by law, our Services are provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded, restricted or modified under applicable law, including the Australian Consumer Law.
Where the law permits a limitation or exclusion of a warranty, it will apply only to the extent legally permitted.
SECTION 16 – LIMITATION OF LIABILITY
To the extent permitted by law, Victoria & Violet and its service providers will not be liable for losses that are indirect or consequential and that arise from your use of our Services, including loss of profits, revenue, savings or data.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for rights and remedies that cannot be excluded under Australian Consumer Law.
Where liability may legally be limited, any limitation will apply only to the extent permitted by the applicable law.
SECTION 17 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Victoria & Violet and its relevant service providers, affiliates, officers, employees and agents against third-party claims, losses and reasonable expenses arising directly from your unlawful use of our Services or your material breach of these Terms.
This obligation does not apply to the extent that a claim or loss is caused by our own breach, negligence or unlawful conduct, or where an indemnity would otherwise be prohibited by law.
We will provide reasonable notice of relevant claims where appropriate and permitted by law.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary.
The remaining provisions will continue in effect to the extent that they remain valid and enforceable.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms of Service, together with the policies and terms referenced on our website, constitute the agreement governing your use of our Services, subject to any mandatory rights and obligations imposed by applicable law.
These Terms do not override any separate agreement that expressly applies to a particular transaction or service.
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
SECTION 20 – ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by law.
We may transfer or assign our rights and obligations in connection with a business transfer, restructuring or other legitimate business transaction, subject to applicable law.
SECTION 21 – GOVERNING LAW
These Terms are governed by the laws of England and Wales.
Nothing in these Terms deprives Australian consumers of rights or remedies available under the Australian Consumer Law or other mandatory applicable legislation.
Where permitted by law, disputes will be subject to the jurisdiction of the courts competent to hear them.
SECTION 22 – HEADINGS
The headings used in these Terms are included for convenience only and do not affect the interpretation of any provision.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service on this page.
We reserve the right to update, change or replace any part of these Terms by posting revised terms on our website, subject to applicable law.
It is your responsibility to review this page periodically for changes. Where a material change requires notification under applicable law, we will provide notice as required.
Changes will take effect on the date stated in the updated Terms or as otherwise required by law. Your continued use of our Services after updated Terms are published constitutes acceptance of those changes to the extent permitted by law.
Contact Information
Store Name: Victoria & Violet
Company Name: DEEVEE CAPITAL LTD
Company Number: 16156916
Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Email: info@victoria-violet.com
Phone: +61 3 6736 1944
Customer Support Hours (Sydney time, AEST/AEDT):
- Monday to Friday: 09:00–17:00
- Saturday and Sunday: Closed
We aim to respond within 24 business hours. Saturdays, Sundays and Australian national public holidays don't count, so a message sent on Friday at 4 p.m. will be answered by Monday at 4 p.m.