Shipping policy
At Victoria & Violet, we are committed to delivering your fashion purchases reliably and efficiently across Australia. Please read this policy for information about our order processing, shipping rates, and estimated delivery times.
1. General Shipping Information
Victoria & Violet currently ships throughout Australia. We use Australia Post to deliver orders to our customers.
Shipping and delivery times may vary depending on your location and circumstances beyond our control.
2. Order Processing Time
Orders are typically processed within 2–3 business days, Monday to Friday, excluding public holidays.
During periods of high order volume, processing times may be slightly longer. We appreciate your patience if delays occur.
3. Shipping Rates
Free Standard Shipping — We offer free standard shipping on all orders, with no minimum purchase requirement.
4. Estimated Delivery Times
The following estimated delivery timeframes apply to orders placed with Victoria & Violet:
- Order Processing Time: 2–3 business days, Monday to Friday
- Transit Time: 4–9 business days, Monday to Friday
- Estimated Total Delivery Time: 6–12 business days
- Order Cut-off Time: 6:00 PM Sydney time (AEST/AEDT)
Delivery times are estimates and may vary depending on your delivery location, Australia Post operations, public holidays, severe weather, or other circumstances beyond our control. Regional and remote areas may require additional delivery time.
5. Order Tracking
Once your order ships, you'll receive a tracking link by email. You can also follow your parcel on our Track Your Order page.
6. Shipping Restrictions
We currently ship within Australia. Delivery availability may vary depending on the destination and carrier restrictions.
Please ensure that your shipping address and contact details are accurate when placing your order. If we are unable to deliver your order to the address provided, we will contact you to discuss the available options.
7. Failed Deliveries and Returned Packages
If a delivery fails because of an incorrect or incomplete address, an unsuccessful delivery attempt, or another delivery issue, the parcel may be returned to us.
If this occurs, we will contact you to arrange an appropriate solution. Additional shipping charges may apply if a parcel must be resent because of incorrect address information or circumstances attributable to the customer, where permitted by law.
If a delivery issue occurs for reasons outside your control, please contact us so we can help resolve the matter.
8. Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us as soon as possible at info@victoria-violet.com.
Please include your order number and photographs of any visible damage, where applicable. We will investigate the issue with the relevant carrier and work with you to find an appropriate resolution.
Nothing in this policy limits any rights or remedies available to you under Australian Consumer Law.
9. Shipping Policy Updates
Victoria & Violet reserves the right to update this Shipping Policy when necessary to reflect changes to our shipping arrangements, services, or applicable legal requirements.
The most recent version will be published on this page.
10. Contact Information
Store Name: Victoria & Violet
Company Name: DEEVEE CAPITAL LTD
Company Number: 16156916
Business Address: 169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
Email: info@victoria-violet.com
Phone: +61 3 6736 1944
Customer Support Hours (Sydney time, AEST/AEDT):
- Monday to Friday: 09:00–17:00
- Saturday and Sunday: Closed
We aim to respond within 24 business hours. Saturdays, Sundays and Australian national public holidays don’t count, so a message sent on Friday at 4 p.m. will be answered by Monday at 4 p.m.